When your AI Assistant qualifies a lead, they need to have at least 1 sales rep to CC into the conversation in order to hand over the qualified lead.
If a lead has a pre-assigned lead owner in Saleswhale, when the lead is qualified, your AI will CC the lead owner to take over the email conversation. Lead's owner can be pre-assigned separately through the Leads page or CSV import.
If a lead does not have an assigned lead owner, your AI Assistant will use a round-robin rule to decide which sales rep gets the next qualified lead
You can set Out of Office for your Sales reps when they are on vacation. Your AI Assistant will exclude these sales reps from the round-robin.
Add a Sales Reps
To add or remove a Sales Rep, click on AI & Sales Rep Settings (the robot icon at the top right), and head to the Sales Reps tab.
Click on "Add Sales Rep" and enter your sales reps' details in the corresponding fields.
Remove a Sales Rep
Under Sales Rep List, locate and click the delete button to the right of the sales rep you would like to remove.
If the sales rep you wish to remove is the lead owner of any existing leads, you will be prompted to select a new lead owner for the affected leads.
From the drop-down list, you can choose to transfer all leads to another existing sales rep, or to not re-assign these leads to any rep. Without a lead owner, qualified leads would follow the round-robin qualification process.
Once you have made your selection, you should select "Confirm" to finalize the transfer of leads and removal of your selected sales rep.