Enrollment Warnings & Errors
When launching your campaign, you may encounter errors or warnings during the lead enrollment process.
- Missing value for merge tag
- Lead has ongoing conversation
- Lead was in current campaign
- Lead was in current topic
- Missing value for merge tag without fallback
- Excluded due to suppression lists
During the enrollment process, you can choose to proceed with enrolling leads with warnings by select the associated warning categories. This is in contrast with flagged Errors, where no leads with Errors will be enrolled.
Addressing Warnings and Identifying Errors
To locate your unenrolled leads, navigate to the Leads tab and head over to your Enrollment History.
From the Enrollment History page, you will see each past enrollment. From there, you can view its details.
To download the unenrolled leads, choose the three dots to the right for the drop-down menu. Select "Download unenrolled file."
This will trigger the download of a CSV file with all of the leads that were not enrolled. This CSV file will contain the following information:
- Unenrollment type (i.e. Error or Warning)
- Error message
- First name
For the unenrolled leads with Errors, you can see the errors from the CSV file downloaded.