In this guide, we will look at different scenarios your bot may encounter and how your bot is programmed to respond.
Your bot is relentless and aggressive, and tries to keep the conversation going for as long as possible and to continue following-up until there is a relevant reply. Negative Intent is your bot’s last resort.
Below you will find the following scenarios where the prospect replies with…
- Auto reply: Short-term out of office
- Auto reply: Extended leave (e.g. maternity/paternity, hospitalization, sabbaticals)
- Auto reply: Domain changed
- Auto reply: No longer with the company
- No clear indication of a question or intent of any kind
- Referral in cc
- New Lead
- Existing Lead
- Alternate contacts in body of email
- While out of office
- Deliberate communication
- Multiple questions
- Asking the bot to follow up later
- <3 months
- >3 months
Auto Reply: Out of office
If there is a clear time your prospect will be back in the office, your bot will gather this date and follow up when your contact is back in the office.
Auto Reply: Extended leave
The specific conversation will display as "Not Interested" and the alternate contacts will be collected under "Rejection Reason" with the categorization of "Others" under "Rejection Reason Category."
Auto Reply: Domain changed
Defunct, invalid, or outdated email addresses will be marked as Do Not Contact. The specific conversation will display as "Not Interested" with the categorization of "Others" under "Rejection Reason Category."
Auto Reply: No longer with the company
Defunct, invalid, or outdated email addresses will be marked as Do Not Contact. The specific conversation will display as "Not Interested" with the categorization of "Left Company" under "Rejection Reason Category."
No clear indication of a question or intent of any kind
When there is no indication of a question or next step, including instances where the prospect has an out of office reply with no date of return or where the prospect does not display a clear intent of any kind, your bot will register the email as an auto-response. This means that the bot will follow up with the prospect based on the Send Time defined in your topic sequence.
In this case, the conversation status will display as “Pending Lead Response” in the app.
Referral in cc, new Lead
Your bot will continue the conversation using the Referral Qualification Rule (if available). Read more about the handling and classification of referrals.
Referral in cc, existing Lead
In cases where there is an existing Lead where there is an ongoing conversation, the conversation will be marked for Human Review after the Referral. This is to prevent two ongoing conversations with the same Lead.
Alternate contacts, while out of office
Your bot registers the Prospect as out of office (see above) and will follow up accordingly. The additional contacts in the email body will be gathered but the bot will not reach out to them in any automated way.
Alternate contacts, deliberately communicated
Your bot will automatically gather additional contacts from the email body, add them to the conversation, and continue the outreach.
Your bot will mark the conversation for Human Review.
Asking the bot to follow up later, < 3 months
Your bot will, by default, qualify these conversations and hand them over to the sales reps.
Asking the bot to follow up later, > 3 months
Your bot will mark these conversations as Not Interested, and gather a Follow Up At date for your lead. We recommend re-engaging these leads using filters, including the Follow Up At date filter.