Understanding conversation statuses

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In this guide, we will look at what the different statuses are for your bots conversations.
 
The Saleswhale conversation statuses include:
  • Bounced- indicates the conversation could not be started because the lead's email address is invalid
  • Human Review - indicates the conversation has gone out of scope of the Topic Template and human involvement is required
  • Not Interested - indicates the lead explicitly stated he or she is not interested in furthering the conversation
  • Pending Bot Reply - indicates an ongoing conversation where the lead is awaiting a response from your bot; typically applies to conversations under Human Review 
  • Pending Lead Reply - indicates an ongoing conversation where the bot is awaiting a response from the lead
  • Qualified - indicates the sales and marketing goal of the Topic Template was achieved
  • Stopped Responding- indicates the lead replied at least once, but thereafter stopped responding
  • Unresponsive - indicates the lead never replied

 

Bounced, Qualified, Not Interested, Unresponsive, and Stopped Responding are terminal end states of conversations. In these states, the bot has stopped attempting engagement and a new conversation can be initiated with the lead.

 
Your bot will continue attempting to have a conversation with a lead until it has reached the final touchpoint in a given sequence.
 
For a conversation marked as Unresponsive, the bot would have sent the final touchpoint of the Main Sequence and waited a couple of days.
 
For a conversation marked as Stopped Responding, the bot would have reached the final touchpoint of the relevant Sequence and waited a couple of days.
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