Your Saleswhale bot is constantly scanning his or her email inbox for new incoming emails. When a new email reply from your lead is detected, the message is usually reflected in the Saleswhale application in around 10 minutes.
The timing of replies from your bot to your lead is randomized using an algorithm and takes into consideration business hours (Monday to Friday, 9:00 AM to 5:00pm), to reflect human behavior. This response can occur anywhere from 10 minutes to 16 hours. In cases where the following day is a Saturday or Sunday, the response might come after 2 days.