Flagging your bot's incorrect responses

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In this guide, we will look at:

  • Flagging your bot's responses
  • How to find previously disputed responses

 

Flagging your bot's responses

Navigate to your Conversations panel and select any conversation.

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Within the conversation, identify a particular response from the bot that you want to dispute. 

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Press the 'Dispute' button and a pop-up will be shown that allows you to key in your feedback. 

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Once you've submitted your feedback, the dispute button will be changed to "Email Disputed." Our AI Operations + Support Team will be notified and the feedback provided will be used to improve the bot's accuracy in the future.

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Locating previously disputed responses

You can filter your bot responses that your team has previously flagged.

To do this, you can use the Conversations Filter, followed by the "Customer Dispute" attribute.

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