Why is my CSV upload failing?


Check whether your file is:

  1. missing required columns – lead first name and email address
  2. correctly formatted with the correct column headers for required columns – 
    first_name for lead's first name
    email for lead's email address
  3. UTF8 encoded – if in doubt, open the CSV with google sheets and save as CSV (Google forces UTF-8 encoding)


If you are still encountering problems after checking for these two factors, send an email to support@saleswhale.com.

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