The Saleswhale Human Review functionality exists for several reasons:
- to ensure that you catch all inbound emails
- to allow you to continue conversations that have gone out of the bot's scope
As your Saleswhale bots Topic Templates become more sophisticated, the number of conversations passed for Human Review should decrease.
Note that your bot stops following up in conversations that have been marked for Human Review.
It is important to clear Human Review tasks in a timely manner, so you do not miss out on any hot leads.
Quick tour of Human Review
You can review your Human Review Tasks by clicking into the icon on the top right hand corner of the interface.
From your Human Review inbox, you can:
- View all your past, ongoing, and present Human Review tasks
- Handle Human Review tasks
- View Human Review Task statuses
- View Human Review Task types
- Find multiple conversations with the same person