Promoted articles
Knowledge Base
Getting Started
Admin
Leads
- Uploading and Enrolling Leads
- Lead upload errors & warnings list
- Unimported leads - What's Next?
- Locating imported leads
- What happens when I re-import leads?
- Update existing leads
Campaigns
- Overview of Campaigns
- Enrollment warnings & errors list
- Enrolling Leads into Campaigns
- Getting started with lead enrollment into Campaigns
- Getting started with data import from a CSV
- How do I suppress contacts?
Topics
- Overview of Topics
- Creating a Topic Template
- Creating new Sequences and Qualification Rules
- Editing Sequence Touchpoints and messaging
- Preview your Messages and Touchpoints
- Adding images to touchpoints
Conversations
- Understanding conversation statuses
- Overview of Conversations
- Best Practices for crafting a good Campaign
- Referral of a new person into a conversation
- Editing Your Referral Conversation
- Filtering Leads Based On "Point of Contact"
Reports
Human Review
- Overview of Human Review
- Setting the Human Review owner
- Human Review Task Types
- Human Review Task Statuses
- Handling Human Review Tasks
- Intervening conversations as the bot
Content Management
Integrations
Salesforce
- Overview of Saleswhale and Salesforce Connection
- Using Salesforce Fields as Merge Tags
- Salesforce User Permissions Required
- Adding Saleswhale Custom Fields to Salesforce
- Connecting Salesforce to Saleswhale via OAuth
- What are Field Mappings?
FAQ
- Why is my CSV upload failing?
- Is there a list of what my bot can and can't do?
- Scenarios, and how your bot responds
- Can my bot re-engage any lead?
- What happens when I reply to a lead from the email client?
- What happens to out-of-office replies to my bot?