With Saleswhale, it's easy to schedule a particular date and time for your AI campaign to start and stop sending emails to your leads.

In this article

  • Schedule a particular date and time for your AI’s campaign to start sending emails
  • Schedule a particular date and time for your AI’s campaign to stop sending emails.
  • What happens after the campaign ends

Schedule a particular date and time for your AI’s campaign to start sending emails

It's easy to schedule a time for your campaign to go live. Your AI Assistant will begin sending emails at the scheduled time to all the leads enrolled in the campaign.

When creating a campaign, you will see the option to schedule a time for your campaign:

Note that the time and date you set will be your AI's timezone, not your own time zone.

For example, imagine your browser is set to Pacific time and your AI's time zone is Australia.

In this case, when you schedule a campaign to go live at 8 pm on Wednesday, the AI will start sending emails at 8 pm on Wednesday Australia time, not Pacific time.

Note:

  • You can change the AI’s time zone from Customise Assistant Settings.
  • Once you have launched and scheduled the start date, you will see the campaign status change “Scheduled”. You’ll not be able to change the campaign start date after launch.
  • As your AI Assistant uses your company email domain through a connection with the Gmail or Outlook API, there’s a daily email limit applied from the email provider. For example, Google limits the number of Gmail messages users can send per day. If you enroll a huge volume of leads to your campaign, it might take a while for all of your leads to receive the emails from your AI Assistant.

Schedule a particular date and time for your AI’s campaign to stop sending emails.

Select the custom date option if you want your AI to stop sending emails to your leads after a particular date or time.

If you have set a few days between follow-ups emails for your AI, you might see an alert message when an end date is too close to the start date.

As some of your leads won't receive all the follow-up emails from your AI, we recommend to set a longer running time for your campaign or reduce the time between follow up emails in your topic design.

Note:

  • Once the campaign has ended, you will see the campaign status change to “Ended”. You’ll not be able to change the campaign end date and time after launch.
  • As your AI Assistant uses your company email domain through a connection with the Gmail or Outlook API, there’s a daily email limit applied from the email provider. For example, Google limits the number of Gmail messages users can send per day to 2000/day. If you enroll a huge volume of leads to your campaign, it might take a while for all of your leads to receive the emails from your AI Assistant. We recommend to set a longer duration for your campaign running time or reduce the time between follow up emails in your topic design.

What happens after the campaign ends

When a campaign reaches the end date & time, you will see your campaign status change to “Ended”. All of your AI’s existing conversations (i.e email threads with leads that are not qualified or marked as negative intent yet) from the campaign will be automatically canceled.

If your lead replies again to the same email thread after the campaign end date, we will create a Human Review task and send you a notification email so you can help your AI to take over the conversation.

Note:

  • If you enroll in a campaign that is already ended, none of your newly-enrolled leads will receive any emails from your AI. We recommend starting a new campaign to enroll your new leads in.
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