A large majority of the conversations will be started by your AI Assistant through the campaign launch.
However, your AI Assistant may receive inbound emails from time to time that was not initiated by them, such as promotional emails.
These ad-hoc, inbound emails are defined as spontaneous emails.
Your AI Assistant filters out irrelevant emails and emails that do not require any action, such as:
- Spam mails
- Promotional mails
- Emails received from addresses on the same email domain as your bot
However, if the inbound email is relevant and requires your attention, such as an email conversation initiated by a previously-engaged lead, they will be marked as Human Review for your action.